73V

Company Background

73V provides in-home healthcare to individuals and works to provide patients with timely updates. While their existing system served patients well, 73V envisioned a next-generation solution that could scale operations and dramatically improve response times using modern AI technology. They partnered with Stride to build an entirely new AI-powered patient communication platform from the ground up.

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Challenge

73V needed to build a new Agentic AI-powered SMS communication system from scratch that could handle diverse patient inquiries quickly while maintaining rigorous accuracy standards for sensitive healthcare information. The system had to process increased patient volume, operate cost-effectively at scale, and enhance, not replace, the human expertise of 73V's care team.

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Solution

Stride designed and built an Agentic AI system powered by Anthropic's Claude that revolutionizes how 73V delivers patient information. The platform rapidly ingests patient requests via SMS, analyzes them against a comprehensive corpus of healthcare information assembled by 73V and Stride, and generates appropriate responses.

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The architecture's most innovative feature is intelligent model routing. Stride engineered the Agent to automatically assess each patient query and route it to the optimal Claude model. Approximately 85-87% of questions are handled by Claude's Haiku model, which delivers lightning-fast responses that dramatically improve the patient experience. When the system detects complexity that requires deeper reasoning, such as nuanced medical scenarios or edge cases, it immediately escalates to Claude's Sonnet model for greater accuracy.

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Throughout the process, 73V staff remain in the loop, reviewing AI-generated responses for accuracy before delivery to patients. This human-in-the-loop design ensures quality control while enabling care team members to process far more patient inquiries than previously possible. The AI agents effectively serve as digital colleagues, acting as a massive force multiplier for 73V's workforce.

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Outcomes

• Significant Annual Cost Savings: Projected to save over $360,000 annually through an intelligent model-routing architecture that automatically triages 85–87% of inquiries to high-speed, cost-effective models.
• Massive Operational Throughput: Acts as a workforce force multiplier, allowing the care team to manage significantly higher patient volumes without increasing headcount or compromising human-in-the-loop clinical judgment.
• Optimized Response Performance: Delivers lightning-fast patient communications by matching query complexity to the ideal processing power, ensuring that sensitive healthcare information is handled with both speed and rigorous accuracy.

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