Biometrics and Identification Company

Company Background

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Our client is a rapidly growing B2B2C biometrics and identification company operating at a national scale. As demand for their services surged, the organization expanded its technical capabilities and team structure to support growth across multiple domains, including mobile, platform, and infrastructure.

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The Challenge

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With fast growth came new complexity. The engineering organization had scaled quickly, but the leadership team began to notice that existing organizational structures and delivery processes were starting to hinder progress. Communication breakdowns, decision-making bottlenecks, and misaligned team responsibilities were creating friction across the business.

The concern was clear: continuing to grow with the current operating model could limit the company's ability to move efficiently and capitalize on emerging market opportunities. The client needed an outside perspective to assess where their systems were breaking down—and how to scale more effectively.

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The Solution

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Stride was engaged to identify organizational and process challenges that were impeding product delivery and team effectiveness. A Stride team composed of a Principal Technologist and a Product Principal partnered with leadership to assess how the current structure was impacting speed, decision-making, and alignment across teams.

Key activities included:

• Executive alignment sessions
  
  
• Stakeholder identification and 1:1 interviews
  
  
• Artifact and metric review
  
  
• Quantitative and root-cause analysis
  
  

Stride focused on understanding how new teams—across mobile, platform, and infrastructure—were affecting organizational flow, and how the company's growth strategy could be better supported through smarter structure and process.

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The Business Outcomes

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Stride delivered a clear, objective perspective on how to optimize both organizational structure and delivery practices to better support ongoing growth. The client received a detailed report outlining four key areas of opportunity, each paired with actionable recommendations:

1. Enhancing operational support rigor to improve stability and responsiveness
   
   
2. Investing in platform capabilities to accelerate software delivery
   
   
3. Refining discovery and prioritization methods for better product planning
   
   
4. Realigning teams around shared incentives to close accountability gaps
   
   

These insights empowered the client to move forward with targeted investments and structural improvements that positioned them to scale more smoothly into new verticals—without sacrificing speed or clarity.

Due to the sensitive nature of this project, all identifying company information has been redacted.

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