Stella Service

Company Background

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StellaService helps some of the world’s most respected retail brands—like Zappos, Jet, Walmart, Pottery Barn, and Sports Authority—turn customer service interactions into revenue opportunities. By delivering real-time insights into service performance, StellaService enables retailers to elevate the customer experience and convert support interactions into sales.

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The Challenge

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While StellaService had a clear product vision and a committed internal tech team, their developers were fully allocated to other initiatives. With one of their highest-priority products on the line, they needed a trusted technology partner who could bring that vision to life—without compromising on speed, quality, or brand integrity.

Although the functionality requirements were defined, StellaService needed a partner to own the full user experience and technical execution—from design through deployment. The product had to be responsive across mobile devices and deliver a polished, interactive experience for end users, many of whom would be engaging through their phones.

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The Solution

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Stride provided an embedded Agile team in New York City that StellaService could rely on to deliver a market-ready MVP with both velocity and craftsmanship.

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Taking a highly collaborative, iterative approach, Stride worked closely with StellaService on both the business and engineering sides. We led product design, managed architecture and configuration, executed QA and DevOps, and guided the Agile process end to end. Rapid feedback loops allowed the team to adjust priorities quickly as new market insights emerged—ensuring we always delivered the most impactful features first.

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From idea to launch, Stride owned the full MVP delivery lifecycle—turning StellaService’s product vision into a high-quality reality.

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The Business Outcomes

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The result was the launch of StellaConnect: a first-of-its-kind, one-to-one feedback platform that empowers customers to directly reward and recognize front-line customer service reps for excellent service.

Stride delivered:

• A highly responsive and polished user experience optimized for mobile
  
  
• An MVP that balanced speed-to-market with technical excellence
  
  
• A successful product launch that upheld StellaService’s brand among top-tier retail clients
  
  

By taking ownership of both product design and engineering execution, Stride enabled StellaService to deliver a standout product experience—without pulling internal teams off other mission-critical work.

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